Neo Terms & conditions (International Network for Cards and Digital Payment Services Company

Article (1): The following words and expressions mentioned in these terms and conditions shall have the meanings assigned to them below:

  • The company: International Network Company / Iraq – Baghdad Al-Karrada – Arasat Al-Hindi
  • Cardholder: Is the person that under his name a card was issued for his personal use, and whos address is confirmed according to the information form on file
  • The card: is a prepaid card issued by the company for the card holder
  • PIN: The card’s Personal Identification Number (PIN) which is the password of the written signature, issued by the company and available directly inside the app. This PIN is used on ATMs and for POS transactions .
  • Card Limit: The maximum limit that the cardholder is entitled to withdraw from his card, this limit will be determined by the company
  • Application: The program that is running the card through a mobile phone in which notifications and financial movements are received

Article (2): The card holder authorizes the company to record annual fees and cash withdrawal fees from ATMs inside and outside Iraq in addition to any commissions or fees determined by the company

Article 3: It is understood and agreed upon, that all available transactions to the cardholder, whether withdrawing in cash or purchasing other goods or services inside or outside Iraq, must be approved or rejected by the company or any other entity on its behalf, and that all approved transactions are directly restrained from the card available balance in the company or booked until the specified amount is deducted and the remaining amount is returned provided there is a sufficient balance in the card

Article (4): The cardholder shall relieve the company of any responsibility in the event that the Company rejects any operation, although there is sufficient balance in the card, if the reason for the rejection is outside the scope of the company’s ability and control, especially with regard to technical reasons, whether it is related to an ATM issue , computers issues or communication lines issues, or If the merchant refuses to accept the card for any reason

Article (5): Prepaid card is an immediate debit card, thus all purchases will be instantly deducted from the card balance and does not grant the holder any other banking facilities,it  authorizes the cardholder to deduct the value of all his withdrawals and operations from the balance available in the card.

Article (6): In case of loss or theft of the card, the cardholder must inform the company by contacting the customer service center, and then he should report in writing that he takes full responsibility of all the transactions that were made with the card before reporting the loss or theft to the company, and in case the card was found, the cardholder should inform the company in writing.

Article (7): It is well understood and agreed on that the card belongs to the company and entitles her at any time and without providing the reasons, to ask the merchant not to accept it, or stop it from working in ATMs and/or ask the customer to return the card and hand it over to the company

Article (8): The card holder should maintain the card and use it only by himself and according to the terms and conditions and instructions issued by the company, the company does not bear any responsibility if the card is used by others and the pin disclosed, thus all the operations carried out by card are considered personally as correct and acceptable by the card holder

Article (9): The card is considered cancelled if it expires and/or if it is damaged, and an alternative could be requested by applying to the company.

Article (10): The cards are renewed at the request of the cardholder at the end of their term and the company reserves the right to cancel or refuse to reissue or renew the card without having to justify the reasons

Article (11): Once the card is received, the cardholder undertakes to sign behind it, and withdraws during the validity of the card the amount approved by the company within the limits of the specified ceiling

Article (12): With regard to pos operations, the cardholder must present proof of identity to the merchant or service provider if requested to do so, and the cardholder must verify the amount recorded on the receipt before signing it and keep a copy of it.

Article (13):The prepaid card will be retained in the ATM if the wrong pin code was introduced for 3 consecutive times, in this case the cardholder should inform the company by calling the customer service center as described in the Article (22)

Article (14): The company does not hold any responsibility for the lack of ATM services or points of sale at the merchants, no matter what are the reasons and justifications.

Article (15): The ATM records and sales vouchers with merchants, are considered as a  final and binding record of the transactions carried out by the card holder

Article (16): In case of the cardholder death, the relatives of the deceased must inform the company in order to stop the cards and then visit the company’s premises to divide the estate according to the law and instructions

Article (17): The company has the right at any time to add, modify or cancel any terms or conditions relating to the card, and is considered binding to the cardholder, and any dispute that arises between the cardholder and the company regarding the interpretation or implementation of any of these conditions, is within the jurisdiction of the courts of Iraq alone and not Subject to any tribal customs.

Article (18): If the cardholder is ordered to withdraw the card balance completely and cancel it, the cardholder authorizes the company to deduct a commission of 3% of the available balance on the card and is considered a card cancellation commission.

Article (19):If any transaction was made without the cardholder’s knowledge, the company should be informed immediately by contacting the customer service center and visiting the company’s closest agent and claiming the fraud transaction within the period of (10) days, otherwise no objection is approved and the cardholder’s right to claim the amount will be dropped.

Article (20): The customer must install the neo application on the mobile phone in order to be able to receive in app notifications of all withdrawals and purchases, follow up on all notifications related to how to use the cards and receive any usability updates that may occur. 

Article (21): The terms and conditions of the prepaid Visa card issued by the company and updated continuously, should be reviewed by visiting the official website of the company ( as well as the company’s smartphones application (neo)

Article (22): The cardholder must contact the customer service center in case of any problem with the card, using the following phone number: (07700850085) and the following email: (

Article (23): The customer will be responsible for any breach caused by the use of the card on hacked and unsecured websites, the company will not be responsible for the violations that may occur and lead to funds withdrawals from non-card owner.

Article (24): In case of a difference between the withdrawn amount according to the cardholder statement and what the company records prove, then the company’s records will be adopted and binding on the card holder

Article (25): The card holder authorizes the company to disclose his data or that related to the card account, as the company deems appropriate or what it may deem necessary in order to arrange a service or to carry out any obligation that may arise for the card account.

Article (26): The cardholder shall bear any losses or damages resulting from the misuse of the card, unless the receipts supporting the validity of his account are presented.

Article (27): The company has the right to stop the cardholder’s account and stop the card if the cardholder’s name is blacklisted by the Central Bank of Iraq or any other party.

Article (28): These terms and conditions are subject to the laws and regulations issued by the competent authorities in the Republic of Iraq, in a manner that does not conflict with the law, and every dispute arises about the use of the international network company card and cannot be resolved in friendly ways, will be decided by the Iraqi courts in Baghdad

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