You must contact our contact center on (070070050000) and report the problem, then we will send you a new card issuing form to one of our nearby agents , the new issued card will have the same cardholder info and balance
First step, you must contact immediately our customer service center on (0700-850085) and after answering a few necessary questions (to verify the identity of the card holder) the card will be stopped at the earliest and within an hour of the notification time, after which you will visit our nearest authorized agent To fill in a new card issuance form
You can immediately call our contact center on (070070050000) and inform them to close the application from your phone, but do not worry, the security steps that we implemented inside the application (fingerprint, password) will guarantee your absolute security.
Of course,your money is always safe with us. neo Card provides a high standard of security for all your financial activities, by following and implementing all the instructions and laws of the Central Bank of Iraq and Visa International.
You can cancel your account by visiting your nearest agent and filling an account cancellation form, an amount will be deducted from your wallet’s balance (3% maximum or $3) and your account will be canceled and the money will be given back in 1 week.
Yes, the SMS service is available but should be activated by the account owner, in addition to that the account owner will receive an in app notification whenever he or one of his family does a transaction.