FAQ

1. Cards general info

Yes you can change the pin code from the app

You will receive the same card with all of its content, after reporting the problem to our contact center, you will pick up the new card from our INC point of service.

However, you cannot activate the card yourself. You must contact our contact center to verify the identity of the card holder 

Yes you can use it globally

You must contact our contact center on (070070050000) and report the problem, then we will send you a new card issuing form to one of our nearby agents , the new issued card will have the same cardholder info and balance

First step, you must contact immediately our customer service center on (0700-850085) and after answering a few necessary questions (to verify the identity of the card holder) the card will be stopped at the earliest and within an hour of the notification time, after which you will visit our nearest authorized agent To fill in a new card issuance form

For travel cards: the age limit is 18

For Youth and gift cards the age limit is 13

You can use the youth and gift cards until you reach the age of 18, then you can use the travel cards.

Cards are not intended for Iraqis nationals only, foreigners will also be able to obtain neo cards easily after submitting the following documents:

For visiting foreigners: Passport with Iraqi visa.

For the resident foreigners: a passport with an Iraqi  residence permit.

To join the INC family, the following documents are needed:

For Iraqi nationals:

– A valid passport or a national card, or an ID (live photo)

For visiting foreigners:

– Passport and Iraqi visa

For foreign residents:

– Passport with Iraqi residency.

You can immediately call our contact center on (070070050000) and inform them to close the application from your phone, but do not worry, the security steps that we implemented inside the application (fingerprint, password) will guarantee your absolute security.

2. Payment info

neo is an electronic payment card ,it will be developed in the future in order to handle all the developments of a financial electronic account similar to the bank account. 

This will make it similar to a multi-service electronic bank and through which the user can easily and quickly practice all his financial activities

Of course,your money is always safe with us. neo Card provides a high standard of security for  all your  financial activities, by following and implementing all the instructions and laws of the Central Bank of Iraq and Visa International.

Rest assured that all your documents are kept safely and we handle them in absolute confidentiality and no one can view them

You can cancel your account by visiting your nearest agent and filling an account cancellation form, an amount will be deducted from your wallet’s balance (3% maximum or $3) and your account will be canceled and the money will be given back in 1 week.

3. Payment information and issues

According to the Central Bank of Iraq instructions, we will keep your information for a period of not less than five years.

 But don’t worry, it’s a routine procedure and your personal information will always be kept safe

You can pay either with the iraqi Dinar or with the US dollar, it’s up to you to decide

According to the instructions of the Central Bank of Iraq, the exchange rate will be 1,200.

You’ll need a maximum of 24 hours to join the INC family.

Of course after correctly filling the “KYC” form, which is done through our agents or in  INC offices.

You can check online in the application all the details of every transaction you make through one of your cards. No need to visit any agent.

4. Transactions

Yes you can, but it will take a week to recover the payment amount with a minimum deduction of 3% or $ 3.

The account holder should personally  visit the INC office and fill the charge back form to complete the necessary procedures

We will be implementing in the future, a points award program based on a coding system.

The card holder’s current home address.

Yes, the SMS service is available but should be activated by the account owner, in addition to that the account owner will receive an in app notification whenever he or one of his family does a transaction.

Yes you will be able to temporarily deactivate any card using the application and reactivate it again, without visiting any agent.

You can change your password through the application.

Download the application today